> ## Documentation Index
> Fetch the complete documentation index at: https://kw.hellenictechnologies.com/llms.txt
> Use this file to discover all available pages before exploring further.

# OmniAI

> Omnichannel AI chatbot deployed across website, WhatsApp, Instagram, Telegram, Messenger, and Viber.

OmniAI is Hellenic Technologies' managed omnichannel chatbot — a single AI-powered assistant deployed simultaneously across every channel your customers use. One configuration. One knowledge base. Six channels live simultaneously.

Built on Chatwoot's enterprise messaging infrastructure with a custom AI layer trained on your business.

***

## Channels supported

<CardGroup cols={3}>
  <Card title="Website Chatbot" icon="globe" href="/ai/ai-omnichannel-chatbot/website-chatbot">
    Embedded chat widget — live on your site in one script tag.
  </Card>

  <Card title="WhatsApp" icon="message-circle" href="/ai/ai-omnichannel-chatbot/whatsapp-chatbot">
    WhatsApp Business API integration — the channel your customers already use.
  </Card>

  <Card title="Instagram" icon="instagram" iconType="brands" href="/ai/ai-omnichannel-chatbot/instagram-chatbot">
    Instagram DM automation — respond to enquiries and comments at scale.
  </Card>

  <Card title="Messenger" icon="facebook" iconType="brands" href="/ai/ai-omnichannel-chatbot/messenger-chatbot">
    Facebook Messenger — customer conversations handled automatically.
  </Card>

  <Card title="Telegram" icon="send" href="/ai/ai-omnichannel-chatbot/telegram-chatbot">
    Telegram bot integration — for customers and teams who prefer Telegram.
  </Card>

  <Card title="Viber" icon="phone" href="/ai/ai-omnichannel-chatbot/viber-chatbot">
    Viber Business Messages — strong penetration in Greece and South-East Europe.
  </Card>
</CardGroup>

***

## How it works

<Steps>
  <Step title="Business brief">
    We gather your knowledge base — product docs, FAQs, support tickets, pricing, brand voice. One structured session.
  </Step>

  <Step title="Training & configuration">
    The assistant is trained on your content, configured with escalation rules, CRM hooks, and tone guardrails.
  </Step>

  <Step title="Channel deployment">
    Live across all selected channels simultaneously. Web widget embeds in one script tag.
  </Step>

  <Step title="Ongoing management">
    We monitor performance, handle edge cases, and retrain monthly as your business evolves.
  </Step>
</Steps>

***

<Card title="Get OmniAI deployed" icon="globe" href="/contact/introduction" color="#0445AF">
  Tell us your channels and use case. We can be live within 72 hours.
</Card>