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Delivering a project is the beginning of a client relationship, not the end of it. Hellenic Technologies provides a structured post-project support framework that gives clients clarity on what happens after go-live: what is covered, at what service level, how performance will be reported, and how ongoing work is scoped and managed. Our after-sales structure is designed around the reality that digital projects require continuous investment: websites need maintenance, campaigns need optimisation, tracking infrastructure needs to evolve, and business growth creates new requirements. We provide the frameworks that turn these ongoing needs into a predictable, well-managed engagement rather than a series of ad-hoc requests. Every client relationship is governed by a clear Statement of Work at the project level, with options to transition to a BAU (Business As Usual) retainer for ongoing support. Service Level Agreements define our response and resolution commitments, and regular reporting keeps you informed of performance and value delivered. Our after-sales support structure includes:
  • Statement of Work (SOW) — Clearly scoped project deliverables, timelines, and sign-off processes
  • BAU Retainer — Monthly support hours for ongoing optimisation, maintenance, and development
  • SLA Tiers — Defined response and resolution times with escalation paths for critical issues
  • Reporting Cadence — Monthly performance reports, KPI dashboards, and quarterly business reviews
  • Account Management — Dedicated point of contact for day-to-day communication and strategic guidance